Support

1. Contact us

Email support@myworkque.com with any question about your account, a problem in the app, billing, or your privacy. Write from the email address you sign in with if you can, so we can find your account.

If you are signed in, Help & support in the app's menu also has a guide for the page you are on and an AI help assistant. To reach a person, use the email address above.

2. What to include

• The email address you sign in with, and your business name.
• What you were trying to do, and what happened instead. The exact words of any message on the screen help, and so does the short reference code the app shows when something goes wrong.
• Where it happened: in a web browser (and which one) or in the phone app, and the phone model if it was on a phone.
• Roughly when it happened, and the customer, job, quote or invoice involved, if there was one. Its number is enough.
• A screenshot, if you can take one.

Please never send a password, a full card number or a bank account number by email. We do not ask for them.

3. Closing your account

Only the account owner can close a business account. To do it in the app:

1. Sign in as the account owner.
2. Open the app's menu and choose Your plan (the card icon at the bottom of the menu).
3. Scroll to Close this account and tap Close my account.
4. Read what will be deleted and what we have to keep, tap Continue, type the word shown, and tap Schedule deletion.

Nothing is deleted that day. The account keeps working for a 30-day grace period, and the owner is emailed when the deletion is scheduled. Until the date, any owner or admin can open Your plan and tap Keep my account to stop it. On the date, the account's records are permanently deleted. Our Privacy Policy lists exactly what is deleted, what we have to keep, and why.

If your login belongs to a business you work for, only that business's owner can close the account; ask them, or ask an owner or admin to remove your login. If you have a homeowner or job-seeker account, email us from the address on that account and ask us to close it.

4. Privacy requests

To see, correct, export or delete personal information we hold, email us or use the form at the bottom of the in-app Privacy Policy. If your question is about a business that uses My WorkQue, such as a contractor you hired, that business controls its own records and is the right place to start; we will help if you write to us.

5. Our policies

Read our Privacy Policy and our Terms of Service.