Privacy Policy

The binding Privacy Policy in force is at app.myworkque.com/#/privacy; this page carries the program disclosures and was last revised on the date above.

1. Information We Collect

What we hold depends on how you use My WorkQue. The main kinds are:

• Account information — name, email, phone, company, login details, the plan chosen, and a record of when you agreed to our Terms and this policy (the date, the version and the network address it came from).
• Business data you enter — your clients and their names, addresses, phone numbers and emails, plus jobs, quotes, invoices, notes, photos, documents and signed contracts. If a customer reached your booking page or website from an ad, the ad's click identifier and campaign tags are kept with their request.
• Calls, voicemail and texts — on a business number provided through the platform: call and text history, voicemail recordings, call recordings if you turn recording on, and the written transcripts and summaries made from them (section 7).
• Location from the time clock — a team member's precise location when they clock in or out, and while they are on the clock with the Time Clock open (section 8).
• Payment information — handled by our payment processor (Stripe). We keep only the card brand, last four digits and expiration date. Bank and card connections for bookkeeping run through Plaid, read-only.
• Device and usage data — pages and features used, log and diagnostic data, error reports, IP address, browser or app version, device type and operating system, and, if you allow notifications, the device's push-notification token.
• Texting registration — for a US business number, the business details carriers require (legal name, business type, EIN, address, website and contact), submitted to our telephony provider and the industry registry.
• Support messages — what you tell us when you contact us.

2. How We Use Information

• To provide, maintain and improve the Service.
• To process payments and send service communications.
• To match homeowner project requests with relevant professionals.
• To run the AI features described in section 6.
• To protect against fraud and abuse, and to comply with law.

3. How We Share Information

We do not sell your personal information. We share it only:

• With service providers that run the platform for us — hosting (Render), file storage (Cloudflare), payments (Stripe), bank connections (Plaid), texting and calls (Twilio, including the Deepgram speech recognition and the Amazon and Google voices that run inside it), email (Resend, or a mailbox a business connects), push notifications (Apple and Google), maps and address lookup (OpenStreetMap-based services, CARTO, the US Census Bureau and Google), weather (US government weather services, which are sent only a job's map coordinates or town), and the AI providers in section 6 (Google, OpenAI and Anthropic). They may access personal information only to perform services for us.
• Between homeowners and professionals, as needed to facilitate a project.
• With employers on WorkQue Jobs, when you apply to an opening they posted: your application, your contact details and any resume you send.
• Publicly, where you chose that — a review you published, or a business's own public website, store or job posting.
• With carriers and the industry registry — the business details required to register texting from a US business number (section 1).
• With a business's own ad accounts — if a business connects its own Google Ads or Meta (Facebook and Instagram) ad account and chooses to report won jobs, we send that account, for each paid invoice that came from one of its ads, the ad click identifier, the amount paid, when it was paid and an internal invoice reference. Never the customer's name, email address or phone number.
• At a business's direction, when it connects another service it uses.
• When the law requires it, or to protect the safety of people and the Service.
• In a business transfer — if we are involved in a merger, acquisition, financing or sale of assets, as part of that transaction, subject to this policy or a successor policy.
• With your consent, in other cases where you direct us to share your information.

4. Text Messaging (SMS)

My WorkQue sends text messages in two situations: service messages to you about your own account, and messages a business sends to its own customers using the platform.

To account holders. If you give us your mobile number, we may text you about your account — sign-in verification, billing notices, and service alerts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

To a business's own customers. Businesses using My WorkQue text their own customers about work those customers requested — quotes, appointment reminders, arrival notices, invoices and follow-ups. The business is responsible for collecting consent from its customers. We process those messages on the business's behalf and do not use their customers' numbers for our own marketing. Recipients can reply STOP at any time to stop messages from that business.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile numbers and SMS consent are never sold. They are shared only with the messaging carrier that delivers the message on our behalf, and only for that delivery.

5. Google User Data (Limited Use)

Some features let you connect a Google account. When you do, My WorkQue's use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. Specifically:

• Sign in with Google (your name, email address and profile picture): used only to create and sign you in to your My WorkQue account.
• Send email as you (Gmail send): used only to send the quotes, invoices, appointment notices and replies you choose to send from My WorkQue, from your own address. We do not read, store or index your Gmail inbox, contacts or any other message. We keep only our own copy of the message you sent, in your account's records.
• Google Business Profile: used only to show your own listing's reviews inside My WorkQue and to help you reply to them, and to post updates you write.
• Google Analytics (read-only): used only to display your own website's traffic report inside My WorkQue.
• Google Ads: used only to display your own campaigns' spend and results, to pause or resume campaigns when you ask, and, if you choose, to report the jobs you won from your ads back to your own Google Ads account (the ad click identifier, the amount paid and when; never a customer's name, email address or phone number).
• Google Drive (files you pick): used only to bring the specific photos you select into a quote, listing or ad. We never browse or list your Drive.

Google user data is not used for any other purpose. It is not used to match homeowners with professionals, to build marketing lists, to serve or target advertising, to train AI or machine-learning models, or to develop features unrelated to the connection you made. It is never sold, and it is not transferred to third parties except (a) to the infrastructure providers that run My WorkQue, only as needed to provide the feature you connected, (b) as necessary for security or to investigate abuse, or (c) when required by law. Our staff do not read your Google user data unless you ask us to for support, it is needed for security, or the law requires it. Google access tokens are held only on our servers, are never shown to anyone, and you can disconnect any Google connection at any time in Settings — we then delete the token and stop accessing that data. Google user data is otherwise kept only as long as your account is active and is deleted with your account.

6. AI Features

Some features use artificial intelligence from Google (Gemini), OpenAI and Anthropic (Claude). They run on our account with those providers, or on a business's own Anthropic or Google AI account if it connects one for the AI assistant. What is sent depends on the feature:

• The in-app assistant and coach — the information from the business's own workspace needed to answer a question.
• Drafting (quotes, messages, follow-ups, marketing, ad copy, social posts and review replies) — the text and business details needed for the draft.
• Call and voicemail transcripts and summaries — the recording, sent to Google (Gemini) or OpenAI (Whisper), and the resulting text.
• Design it — a customer's photos and request, plus the business's own price-book items and selling prices (never its costs).
• Receipt, document and warranty-paperwork reading — the image or file uploaded.
• Image tools that work from a photo you supply — the photo, which is often a picture of a customer's home.
• AI text replies and the AI phone receptionist (section 7) — the customer's texts or speech, once a business turns them on.

Most AI features produce a draft for the person who asked. AI text replies, the AI phone receptionist, and the assistant when a business lets it act on its own deal with that business's customers directly, and only once the business switches them on. We do not use a business's data to train AI models for anyone else. Voice typing in the app uses your browser's or phone's own speech features; we receive only the resulting text.

7. Calls, Voicemail and Recordings

• Voicemail is recorded so the business can listen to it and is turned into text by Twilio's own transcription service. Unless the business turns it off, it is also transcribed and summarized by an AI provider in section 6.
• Call recording is off until a business turns it on. When it is on, both sides are recorded, and the recording is transcribed and summarized after the call. By default callers hear a short notice; the business can switch the notice off, and it is responsible for the consent rules where it operates.
• The AI phone receptionist, when a business turns it on, answers calls with an automated assistant. Callers are told they are speaking with an automated assistant and, when a transcript is kept, that the call is written down. The speech recognition (such as Deepgram) and the voices (Amazon Polly or Google) run inside Twilio, and card numbers are removed before the caller's words are sent to the AI or stored.
• Live call assist, when a business turns it on, transcribes the caller's side of a call as it happens and sends it to an AI provider to suggest next steps to the person who answered.
• Recording audio is kept by Twilio and released after a retention period (365 days unless the business sets another). The AI phone receptionist's transcript of a call is retired on the same schedule. Other transcripts and summaries stay in the business's message history until it deletes them.
• Calls made in the app send call-quality measurements to Twilio, and we keep a short call-quality log so call problems can be fixed. A customer's number may be checked with Twilio's lookup service so the business is warned when it looks like a landline that cannot receive texts.

8. Location

The time clock. When a team member clocks in or out, the app records the phone's precise location with the time entry. While they are on the clock with the Time Clock open, it records the location again every 15 minutes (or at an interval the business sets) and notes whether that is away from the jobsite. While they are off the clock with the Time Clock open, it checks about every three minutes so it can offer a one-tap clock-in at a scheduled job; that check is not saved. Everyone on the business's team except technicians can see these locations; a technician sees only their own. Location is collected only while the app is open (the phone apps collect none in the background), and only after the device's own permission prompt.

Arrival texts. An "on my way" text can link to a page that shows the customer the visit's status, an estimated arrival time, the technician's first name and the business's name and phone number. It does not show a map or the technician's location.

Tap to Pay. When a card is taken with Tap to Pay on a phone, the payment processor's software needs the phone's location turned on during the payment; we do not record it.

Maps in the app are loaded from OpenStreetMap and CARTO, which see your network address and the area shown.

9. Your Data, Your Control

You can access, correct, export or delete your data. Business customers may export their full records at any time — no lock-in.

The account owner can close a business account in the app under Your plan, then Close this account. The account keeps working for 30 days so the decision can be undone, and then its records are permanently deleted (section 11 lists what we have to keep). The Support page has the steps. For any other request about your information, write to us or use the form at the bottom of the in-app Privacy Policy. If your information was entered by a business you hired, that business controls it and is the right place to ask first; we will help if you write to us.

10. Data Security

We use industry-standard safeguards including encryption in transit, access controls and audit logging. No system is perfectly secure; please use strong, unique passwords.

We also monitor for automated access — bots, scrapers, headless browsers and AI agents. When activity trips those checks we record the event (the account, network address, browser signature and the endpoints touched) and may pause the account while we review it. These records exist to protect customer data from harvesting and are kept with our other security logs.

11. Data Retention

We retain data for as long as your account is active or as needed to comply with legal obligations, then delete or anonymize it.

When a business account closes, after the 30-day grace period we delete its customers, jobs, quotes, invoices, payment records, messages, team logins and connected apps, and release its phone number. We keep a billing-only record (the dates, the plan and what was charged) and the records of who agreed to our Terms and this policy. Photos and documents in file storage, and call and voicemail audio held by Twilio, are removed on request rather than automatically today; ask us and we will do it. The same is true of push-notification device records (a device's notification token, the login it belongs to and its browser or app version). Backups cycle out on a rolling schedule.

12. Cookies and Analytics

We use essential cookies and similar storage to keep you signed in, remember your preferences and keep the Service secure. This website does not load analytics or advertising trackers. On the public pages we host for a business, that business's own analytics and advertising tags load only if the visitor accepts; those pages may load the business's chosen fonts from Google Fonts, which sees the visitor's network address. You can control cookies through your browser settings.

13. Children

The Service is not directed to children. We do not knowingly collect personal information from anyone under 16 (or the age of majority where they live). If you believe a child has given us personal information, contact us and we will take appropriate steps to remove it.

14. Changes

We may update this policy and will notify you of material changes.

15. Contact

Privacy questions: support@myworkque.com.