Can the customer sign and pay a deposit online?
Yes. They open the quote link, sign, agree it is their electronic signature and pay the deposit; the signed agreement is kept on the record and in their client hub. E-sign approvals are on Pro and above.
How do the follow-ups work?
You choose the days. A sent quote nobody answered gets one nudge, optionally a second, and one when it passes its valid-until date. Each fires at most once, and stops the moment the customer approves or declines.
What does the install map share?
A page with pins for your tagged, finished jobs near an address — the product tag, the street and city, and a pin rounded to about a block. Never a name or a house number.
Do you handle insurance paperwork?
No — there is no insurance-claim workflow. Attach the documents to the job and use the notes; the quote prints or saves as a PDF from its link, and the signed agreement is kept as one.
Do you send me leads?
Yes, if you want them. Homeowners post jobs in the Hire-a-Pro marketplace; jobs matched to your trade and service area land in your Requests queue with no per-lead fee. Local leads are included on the Business plan, or you can add the Local Leads module to Starter or Pro for $49/mo.
Which plan do I need?
Starter covers the CRM, scheduling and calendar, quotes and invoices, the customer email inbox, the time clock, free CRM import and the mobile app. Pro adds the client portal, e-sign approvals, the dispatch board, GPS time clock, marketing automation, reviews, job costing, payment plans and the website builder. Business adds accounting with bank feeds, sales tax, payroll, the sales pipeline, the ads manager and local leads. Prices are on the pricing page.
Does it work on a phone in the field?
Yes. It runs full-size in any browser on your computer, and on a phone it installs to the home screen straight from the browser. Same account, same data, whichever you pick up.
Can I bring my customers and quotes with me?
Yes. Import clients, quotes and inventory from spreadsheets or the app you are leaving. It is included on every plan, and your data stays exportable afterwards.